The company embraces corporate social responsibility toward employees, customers, shareholders, suppliers, communities, and the environment. In addition to maintaining business growth, the company actively implements corporate responsibility initiatives.
Dedicated communication channels and personnel are in place to listen to stakeholders' concerns and address feedback based on the nature of each issue. Starting in 2023, the company reports its stakeholder communication outcomes to the board of directors annually.
※ Whistleblower Hotline for Integrity and Ethical Violations:
[Audit Office – Ms. Yeh] compliance@share-hope.com / (03) 346-9595 #600
Priority Issues:
● Regulatory Compliance● Corporate Governance
● Communication with Regulatory Authorities
● Risk Management
Communication and Response Mechanisms:
1. Promotion of Policies and Related Systems
2. Irregular participation in forums, public hearings, and policy briefings held by regulatory authorities
3. Exchange of official documents and correspondence
4. Cooperation with regulatory supervision and audits
5. Visits to regulatory authorities to establish direct communication channels
Response Departments:
● Spokesperson
● Deputy Spokesperson
● Audit Department
[Audit Office - Ms. Yeh]
Email: a003976@share-hope.com
Phone: (03) 346-9595 #600
Priority Issues:
● Company Vision
● Operational Performance & Financial Information
● Shareholder Rights
● Corporate Governance
● Sustainable Development Strategy
● Risk Management
● Regulatory Compliance
● Corporate Image
Communication and Response Mechanisms:
1. Annual Report & Shareholders’ Meeting: Annual financial and operational performance disclosure
2. Company Website: Investor section with periodic updates
3. Spokesperson and Shareholder Services Unit
4. Market Observation Post System
5. Investor Conferences
Response Departments:
● Spokesperson● Deputy Spokesperson
● Shareholder Services
Contact Information:
[Vice President / Spokesperson - Mr. Ho]
Email: vincent.ho@share-hope.com
Phone: 03-3469595
Priority Issues:
● Employee Compensation & Benefits Policies
● Labor Relations
● Talent Training & Development
● Occupational Health & Safety
● Employee Evaluation System
1. Internal company network announcements on company policies and employee benefits
2. Establishment of an Employee Welfare Committee, holding quarterly meetings
3. Quarterly labor-management meetings
4. Annual free employee health check-ups
5. Biannual employee performance evaluations
6. Employee mailbox for feedback and complaints
Human Resources Department
Contact Information:
[HR Department - Ms. Lee]
Employee Mailbox: shhr@share-hope.com
Feedback & Complaint Hotline: 03-3469595 #603, 582
Priority Issues:
● Supplier Management
● Information Transparency & Security
1. Suppliers must sign the Integrity Management Commitment
2. Contracts with key suppliers must comply with the company’s integrity and business ethics standards
● General Manager’s Office
Contact Information:
[General Manager’s Office - Ms. Cheng]
Email: a003799@share-hope.com
Phone: (03) 336-1508 #525
Priority Issues:
● Customer Privacy & Satisfaction● Protection of Customer Rights
● Customer Relationship Management
● Service (Product) Quality
● Information Transparency & Security
Communication and Response Mechanisms:
1. Regular customer visits by business departments to discuss service quality and needs
2. Periodic customer satisfaction surveys conducted by each department
● Business Departments
Contact Information:
[General Manager’s Office - Ms. Cheng]
Email: a003799@share-hope.com
Phone: (03) 336-1508 #525
Priority Issues:
● Corporate Image
● Business Strategy
● Operational Performance & Financial Information
● Corporate Social Responsibility & Community Engagement
● Communication with the Public & Investors
Communication and Response Mechanisms:
1. Regular two-way communication with the media through PR agencies to convey the company’s business philosophy and key operational strategies
2. Irregular release of press statements on business operations
3. Immediate responses to media interviews and inquiries
● Spokesperson
● PR Agency
[Vice President / Spokesperson - Mr. Ho]
Email: vincent.ho@share-hope.com
